We want you to buy Locally with confidence. This page explains when you get your money back. It is part of our Terms of Sale and License Agreement.
1. The 14-day "works on your computer" guarantee
If Locally doesn't work on your computer, you get your money back.
How it works:
- Message us on Whop (whop.com/locallyai or reply in your Whop orders) within 14 days of purchase, and tell us what goes wrong.
- We schedule a free help call (video, up to 30 minutes) to try to get it running.
- If Locally still doesn't run on your computer after that call, we refund you in full — including the setup-call part if you bought that plan.
"Doesn't work" means: Locally won't install, won't start, or the agents of your kit can't run on your computer even though you have a supported operating system and an active ChatGPT Plus or Claude Pro (or similar) subscription.
This guarantee does not cover: changing your mind, no longer needing it, not having an AI subscription, or limits set by your AI provider. (EU consumers: see section 3 for your separate legal rights.)
If you don't respond to our scheduling emails for 7 days, we may decide on your request based on the information we have.
2. Plan-specific rules
| Plan | Refund |
|---|---|
| Self-install | 14-day guarantee (section 1) |
| With setup call | 14-day guarantee (section 1). If the call took place and Locally works, the guarantee no longer applies. |
| Done-for-you | Full refund if you cancel before the installation session. No refund once the installation session has been delivered, because by then Locally runs on your computer and the work is done. |
| Update Plan | Refund within 14 days if you have not yet applied it to your license. |
3. EU consumers: legal right of withdrawal
If you are a consumer in the EU, you normally have a legal 14-day right of withdrawal for online purchases. For Locally it works like this:
License (digital content): At checkout or activation you are asked to agree that we start delivery right away and to confirm that you then lose your right of withdrawal. If you agreed to both and we confirmed this to you by email, the right of withdrawal ends when you activate your license key. Before activation you can still withdraw for a full refund within 14 days.
If you did not give this consent, or we didn't confirm it, you keep your full 14-day right of withdrawal.
Setup call and Done-for-you (services):
- Before the session starts: you can withdraw within 14 days for a full refund.
- If you asked us to do the session within the 14 days and you withdraw while it is in progress, you pay a fair part of the service value (setup call €400, Done-for-you €1,700) for what we already did.
- Once the session is fully delivered, and you had asked for it to start early and confirmed you'd lose the right of withdrawal, the right of withdrawal for the service ends.
How to withdraw: send a clear statement through Whop chat (whop.com/locallyai) or to info@locallyai.nl, for example the form below. You don't have to give a reason.
To Aion B.V., Havenpark 4F, 4301 CD Zierikzee, info@locallyai.nl: I hereby withdraw from my contract for the purchase of: [kit and plan] Ordered on: [date] · Name: [name] · Email used at checkout: [email] Date: [date] · (Signature, only if on paper)
We refund within 14 days after receiving your withdrawal, using the same payment method.
Your other rights stay. If Locally doesn't work as described, you always have the legal guarantee for digital content (repair, price reduction or ending the contract), separate from this policy.
4. Business buyers
Business buyers have no legal right of withdrawal. The guarantee in sections 1 and 2 applies to you as well.
5. How refunds are paid
- Refunds go back via Whop to your original payment method, for the full amount you paid.
- Whop processes refunds right away; your bank usually shows it within 3–7 business days.
6. What happens to your license after a refund
When you get a refund, your license key is revoked. At the next license check (within about a week, or when you restart the app) Locally goes back to free mode. Your own data stays on your computer.
7. Chargebacks — please talk to us first
If something is wrong, message us on Whop first (whop.com/locallyai) — we answer quickly and refunds are often faster than a bank dispute.
If you open a chargeback or payment dispute with your bank, your license key is revoked while the dispute is open. If the dispute is decided in our favour, we restore it. Opening a chargeback does not affect your legal rights as a consumer.
8. Contact
Aion B.V. · KVK 98223704 · Havenpark 4F, 4301 CD Zierikzee · info@locallyai.nl
